Middle East services possible disruption
Update - We are continuing to work on a fix for this issue.
Jun 11, 2026 - 17:39 CEST
Update - We are continuing to actively follow up on the situation with our partner AWS and will share additional updates as soon as we receive more information.
Mar 16, 2026 - 06:45 CET
Update - We are continuing to work on a fix for this issue.
Mar 03, 2026 - 12:33 CET
Update - We remain in close coordination with our cloud providers to gain full visibility into the current situation. We will provide timely updates as soon as additional information becomes available.
Mar 03, 2026 - 12:07 CET
Identified - Due to the current geopolitical situation in the Middle East, some of our services operating in this region are currently impacted.

Several services are temporarily unavailable as certain cloud data centers in the affected area are experiencing connectivity and power disruptions.

At this stage, we do not yet have a confirmed timeline for full service restoration. Our teams are actively monitoring the situation and coordinating with our cloud infrastructure providers.

We will provide further updates as soon as additional information becomes available.

We appreciate your understanding and remain fully mobilized to restore normal operations as quickly as possible.
Mar 02, 2026 - 12:01 CET
Australia Operational
SIP SBC for Webex Calling live recorder Operational
UCX Cloud Suite Operational
APJC Operational
SIP SBC for Webex Calling live recorder Operational
UCX Cloud Suite Operational
UCX Platform - Web Portal Operational
UCX Platform - Authentication Services Operational
UCX Platform - Licensing Operational
UCX Platform - User Synchronization Operational
UCX Platform - Voice Analytics/Call Recording Operational
UCX Platform - Public API Operational
Canada Operational
UCX Cloud Suite Operational
SIP SBC for Webex Calling live recorder Operational
UCX Platform - Web Portal Operational
UCX Platform - Authentication Services Operational
UCX Platform - Licensing Operational
UCX Platform - User Synchronization Operational
UCX Platform - Voice Analytics/Call Recording Operational
UCX Platform - Public API Operational
Europe Operational
SIP Media Edge Operational
SIP SBC for Webex Calling live recorder Operational
UCX Cloud Suite Operational
Call Analytics - Webex Collector Operational
Call Analytics - Teams Collector Operational
Call Recorder- Webex Operational
Call Recorder - Webex Contact Center Operational
Call Recorder - Teams recorder Operational
UCX Platform - Web Portal Operational
UCX Platform - Authentication Services Operational
UCX Platform - Licensing Operational
UCX Platform - User Synchronization Operational
UCX Platform - Voice Analytics/Call Recording Operational
UCX Platform - Public API Operational
Smartflows - Virtual Receptionist Operational
Smartflows - Digital Virtual Agent Operational
Smartflows - Voice Virtual Argent Operational
Smartflows - Webex Console Operational
Smartflows - Teams Console Operational
Smartflows - Omnichannel Operational
Middle East Major Outage
SIP Media Edge Operational
UCX Cloud Suite Major Outage
Call Analytics - Webex Collector Operational
Call Analytics - Teams Collector Operational
Call Recorder - Teams Operational
Call Recorder - Webex Calling Operational
Call Recorder - Webex Contact Center Operational
UK Operational
SIP SBC for Webex Calling live recorder Operational
UCX Cloud Suite Operational
UCX Platform - Web Portal Operational
UCX Platform - Authentication Services Operational
UCX Platform - Licensing Operational
UCX Platform - User Synchronization Operational
UCX Platform - Voice Analytics/Call Recording Operational
UCX Platform - Public API Operational
US Operational
SIP Media Edge Operational
SIP SBC for Webex Calling live recorder Operational
UCX Cloud Suite Operational
Call Analytics - Webex Collector Operational
Call Analytics - Teams Collector Operational
Call Recorder - Webex Operational
Call Recorder - Webex Contact Center Operational
Call Recorder - Teams Operational
UCX Platform - Web Portal Operational
UCX Platform - Authentication Services Operational
UCX Platform - Licensing Operational
UCX Platform - User Synchronization Operational
UCX Platform - Voice Analytics/Call Recording Operational
UCX Platform - Public API Operational
Smartflows - Virtual Receptionist Operational
Smartflows - Digital Virtual Agent Operational
Smartflows - Voice Virtual Agent Operational
Smartflows - Webex Console Operational
Smartflows - Teams Console Operational
Smartflows - Omnichannel Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 25, 2026

No incidents reported today.

Jun 24, 2026

No incidents reported.

Jun 23, 2026

No incidents reported.

Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026
Infrastructure operation
Completed - The scheduled maintenance has been completed.
Jun 18, 11:30 CEST
Verifying - Verification is currently underway for the maintenance items.
Jun 18, 10:10 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 09:30 CEST
Scheduled - As part of our ongoing commitment to providing a secure, reliable, and high-performing service, we will be conducting scheduled maintenance on the infrastructure hosting your Imagicle Cloud services in US and Canada regions.

During this maintenance window, we will perform infrastructure improvements and platform optimization activities within our cloud environment to further enhance the performance, scalability, and reliability of the service.


Expected Impact
Some services may experience a brief interruption or temporary unavailability during the maintenance window. We will make every effort to minimize any disruption and restore full service as quickly as possible.
We apologize for any inconvenience this maintenance may cause and appreciate your understanding as we continue to improve our platform.


No action is required on your side.

If you have any questions or require further information, please reply to this email or contact our support team through the support portal.
Jun 12, 17:45 CEST
Jun 17, 2026

No incidents reported.

Jun 16, 2026
Infrastructure operation
Update - The scheduled maintenance has been completed.
Jun 16, 23:53 CEST
Completed - The scheduled maintenance has been completed.
Jun 16, 23:00 CEST
Verifying - Verification is currently underway for the maintenance items.
Jun 16, 22:05 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 21:00 CEST
Scheduled - As part of our ongoing commitment to providing a secure, reliable, and high-performing service, we will be conducting scheduled maintenance on the infrastructure hosting your Imagicle Cloud services in European and United Kingdom regions.

During this maintenance window, we will perform infrastructure improvements and platform optimization activities within our cloud environment to further enhance the performance, scalability, and reliability of the service.


Expected Impact
Some services may experience a brief interruption or temporary unavailability during the maintenance window. We will make every effort to minimize any disruption and restore full service as quickly as possible.
We apologize for any inconvenience this maintenance may cause and appreciate your understanding as we continue to improve our platform.


No action is required on your side.

If you have any questions or require further information, please reply to this email or contact our support team through the support portal.
Jun 12, 16:16 CEST
Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026
Infrastructure operation
Completed - The scheduled maintenance has been completed.
Jun 11, 11:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 09:30 CEST
Update - We will be undergoing scheduled maintenance during this time.
Jun 5, 16:26 CEST
Scheduled - As part of our ongoing commitment to providing a secure, reliable, and high-performing service, we will be conducting scheduled maintenance on the infrastructure hosting your Imagicle Cloud services in US and Canada regions.

During this maintenance window, we will perform infrastructure improvements and platform optimization activities within our cloud environment to further enhance the performance, scalability, and reliability of the service.


Expected Impact
Some services may experience a brief interruption or temporary unavailability during the maintenance window. We will make every effort to minimize any disruption and restore full service as quickly as possible.
We apologize for any inconvenience this maintenance may cause and appreciate your understanding as we continue to improve our platform.


No action is required on your side.

If you have any questions or require further information, please reply to this email or contact our support team through the support portal.
Jun 5, 12:39 CEST
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